Frequently Asked Questions

Will my Black Star fit in my room?

Yes, we ensure that Black Star beds fit in all rooms on campus. However, if you are unsatisfied with how the bed fits in your room, we offer a 100%  refund within one week of delivery.

What do you do with the school provided bed?

We take apart the school-owned bed and store it under your new Black Star bed. This ensures that the old bed takes up minimal space and you still have room for storage. At the end of the rental period, we take out the Black Star bed and we put the school-provided bed back together again.

How does the rental work?

When you place your order for your desired term(s), you will be prompted to choose a date and time for your delivery. We will do our best to match that time with you and will reach out if we have any conflictions. On your delivery day, we will come in at your specified time and set up your bed, free of cost, and however you’d like. At the end of the term(s), we will email you again to coordinate a time for pick up. It’s as easy as that.

What if I live off campus?

No Problem! We deliver to any off campus house/apartment.

Will buying a Black Star negatively affect the amount of room for storage in my dorm?

We break down the school-issued bed and place the Black Star on top of it, so your room for storage is essentially the same except for the small space the old bed takes up under the new one.

Do your beds loft?

No. Unfortunately a Black Star bed cannot be lofted.

What if I damage my furniture?

All of our furniture is made of durable metal and should not break. In the unlikely event that due to regular wear and tear that a rental item does break, we will come fix it right away. However, if careless treatment seems to have caused the break, you will be responsible for paying to replace the broken part.

What is your privacy policy?

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.